Privacy Policy / Integritetspolicy
For Moppsy's map-based marketplace where customers book independent cleaners nearby. / For Moppsys kartbaserade marknadsplats dar kunder bokar sjalvstandiga stadare i narheten.
1. Vem vi ar
Moppsy drivs av TipTap LTD. Vi ar personuppgiftsansvarig for uppgifter som samlas in via moppsy.se, webbappen och mobilappen. Integritetsfragor skickas till privacy@moppsy.se eller info@tiptap.cy.
1. Who we are
Moppsy is operated by TipTap LTD. We are the data controller for data collected through moppsy.se, the web app, and the mobile app. Privacy questions can be sent to privacy@moppsy.se or info@tiptap.cy.
2. Uppgifter vi samlar in
Vi samlar in kontouppgifter, kontaktuppgifter, profilbild, verifieringsstatus, bokningshistorik, betalningsmetadata, chattmeddelanden, supportarenden, recensioner, incidentrapporter och teknisk information som IP-adress, enhet, loggar och cookies. Nar du tillater det behandlar vi platsdata for att visa kunder och stadare pa kartan, matcha narbelagna uppdrag och uppdatera stadarens live-pin nar stadaren ar tillganglig.
2. Data we collect
We collect account details, contact details, profile photo, verification status, booking history, payment metadata, chat messages, support requests, reviews, incident reports, and technical information such as IP address, device data, logs, and cookies. When you allow it, we process location data to show customers and cleaners on the map, match nearby jobs, and update a cleaner live pin while the cleaner is available.
3. Hur vi anvander uppgifterna
Vi anvander uppgifter for att skapa konton, visa stadare pa karta, filtrera efter utrustning och tillganglighet, hantera bokningar, betalningar, utbetalningar, chatt, pushnotiser, support, KYC, sakerhet, bedrägeribekampning, tvister, forsakringsrelaterad incidenthantering och lagstadgade skyldigheter.
3. How we use data
We use data to create accounts, show cleaners on the map, filter by equipment and availability, manage bookings, payments, payouts, chat, push notifications, support, KYC, security, fraud prevention, disputes, insurance-related incident handling, and legal compliance.
4. Betalningar och tredjepartsleverantorer
Betalningar, kort, Apple Pay, Google Pay, Connect-konton och utbetalningar hanteras av Stripe. Vi kan anvanda Google eller Apple for inloggning, Mapbox for kartor, Brevo for e-post, Cloudflare for sakerhet/prestanda och KYC-leverantorer for identitetskontroll. Dessa leverantorer behandlar uppgifter enligt sina egna villkor och personuppgiftspolicyer nar det ar nodvandigt for deras funktion.
4. Payments and third-party providers
Payments, cards, Apple Pay, Google Pay, Connect accounts, and payouts are handled by Stripe. We may use Google or Apple for sign-in, Mapbox for maps, Brevo for email, Cloudflare for security/performance, and KYC providers for identity checks. These providers process data under their own terms and privacy policies where needed for their role.
5. Rattslig grund och delning
Vi behandlar uppgifter for att fullgora avtal, uppfylla rattliga skyldigheter, skydda anvandare och plattformen, och efter samtycke dar det kravs, till exempel for exakt plats eller marknadsforingscookies. Vi delar bara uppgifter nar det behovs for tjansten, betalning, support, tvistlosning, regelefterlevnad eller nar lag kraver det.
5. Legal basis and sharing
We process data to perform contracts, comply with legal obligations, protect users and the platform, and with consent where required, for example precise location or marketing cookies. We share data only where needed for the service, payment, support, dispute resolution, compliance, or where law requires it.
6. Lagring och sakerhet
Vi lagrar uppgifter sa lange kontot ar aktivt och darefter sa lange det kravs for bokforing, skatt, tvister, forsakring, sakerhet och regelefterlevnad. Vi anvander atkomstkontroller, kryptering dar det ar lampligt, loggning och begransad intern atkomst. Ingen digital tjanst kan dock garantera absolut sakerhet.
6. Retention and security
We keep data while your account is active and afterwards as required for accounting, tax, disputes, insurance, security, and compliance. We use access controls, encryption where appropriate, logging, and limited internal access. No digital service can guarantee absolute security.
7. Dina rattigheter
Om du befinner dig i EU/EES har du ratt att begara tillgang, rattelse, radering, begransning, dataportabilitet och att invanda mot viss behandling. Du kan aven begara radering via kontots dataskyddsverktyg eller kontakta privacy@moppsy.se. Vissa uppgifter kan behova sparas for lagkrav eller pagaende tvister.
7. Your rights
If you are in the EU/EEA, you can request access, correction, deletion, restriction, portability, and object to certain processing. You can also request deletion through account privacy tools or contact privacy@moppsy.se. Some data may need to be retained for legal requirements or ongoing disputes.
8. Cookies och kontakt
Vi anvander nodvandiga cookies for inloggning och sessionssakerhet. Analys eller marknadsforing anvands endast nar samtycke kravs och har lamnats. Kontakt: TipTap LTD, Giannou Kranidioti 5, Kalochorio, Limassol 4566, Cypern, privacy@moppsy.se.
8. Cookies and contact
We use necessary cookies for login and session security. Analytics or marketing cookies are used only where consent is required and given. Contact: TipTap LTD, Giannou Kranidioti 5, Kalochorio, Limassol 4566, Cyprus, privacy@moppsy.se.